Why Knot Me Subscription, Payments & Refund Policy
This Subscription, Payments & Refund Policy governs subscriptions, premium services, reservations, event payments, deposits, refunds, transaction fees, business billing, and related payment activities on Why Knot Me.
This Subscription, Payments & Refund Policy ("Payments Policy") governs subscriptions, premium services, reservations, event payments, deposits, refunds, transaction fees, business billing, and related payment activities on Why Knot Me ("WKM," "Why Knot Me," "we," "our," or "us").
By purchasing, subscribing to, reserving, booking, selling, or participating in paid services through WKM, you agree to this Payments Policy.
1. About WKM Payments
Why Knot Me may offer:
- Premium memberships
- Subscription plans
- Reservation deposits
- Event ticketing
- Matchmaking-related experiences
- Business subscriptions
- Marketplace transactions
- Hospitality-related payments
- Promotional upgrades
- Reservation holds
WKM may process payments directly or through third party payment providers.
2. Payment Processors
Payments may be processed through third party providers including Stripe, Apple, Google, or other payment processors.
By using paid services, you agree:
- Third-party processors may impose separate terms
- Payment processors may independently review transactions
- Payment processors may decline or delay payments
- WKM is not a bank or money transmitter
- Financial institutions may impose additional fees
Users and businesses remain responsible for complying with applicable payment provider agreements.
3. Subscription Services
WKM may offer recurring subscription plans that provide access to premium features, enhanced experiences, or business services.
Subscription features may include:
- Enhanced matchmaking access
- Premium Sparks features
- Advanced discovery features
- Reservation enhancements
- Event access
- Business analytics
- Business promotion tools
- Hospitality marketplace tools
Subscription features may evolve over time.
4. Automatic Renewal
Unless otherwise stated, subscriptions may automatically renew at the end of each billing cycle.
By purchasing a subscription, you authorize recurring charges using your selected payment method.
Subscription billing cycles may include:
- Monthly
- Quarterly
- Annual
- Promotional periods
Users are responsible for reviewing renewal terms before purchase.
5. Subscription Cancellation
Users may cancel subscriptions through:
- Apple App Store settings
- Google Play settings
- WKM account settings
- Applicable payment provider systems
Cancellation timing may affect renewal eligibility, refund eligibility, and access periods.
Cancellation does not automatically guarantee refunds.
Users may continue receiving subscription benefits until the current billing period ends.
6. Pricing and Promotional Offers
WKM may offer introductory pricing, promotional pricing, limited time discounts, referral promotions, business launch incentives, and city launch pricing.
Promotional pricing may expire automatically, convert to standard pricing, contain eligibility limitations, or be modified or discontinued.
Applicable pricing will be displayed before purchase.
7. Reservation Deposits and Holds
Certain reservations or hospitality experiences may require deposits, card holds, preauthorizations, advance payments, or reservation fees.
These requirements may vary depending on venue policy, reservation timing, reservation size, event type, and experience category.
Deposits and holds may be used to protect against no shows, reserve limited capacity experiences, confirm premium reservations, and support event operations.
8. Event Payments and Ticketing
WKM may facilitate ticketing or event related payments.
Event organizers and venues remain responsible for:
- Event operations
- Event fulfillment
- Ticketing compliance
- Venue operations
- Refund obligations
- Applicable taxes
- Legal compliance
WKM does not guarantee event availability, event attendance, event quality, or event outcomes.
9. Refund Eligibility
Refund eligibility may depend on applicable law, subscription type, reservation timing, event policy, venue policy, promotional terms, and payment processor rules.
Except where required by law, certain payments may be nonrefundable.
Examples may include completed subscription billing periods, reservation fees, no show charges, certain event purchases, and promotional purchases.
Refund determinations may be made at WKM's discretion where legally permitted.
10. Reservation Cancellation Fees
Venues or organizers may apply late cancellation fees, no show fees, deposit forfeitures, or reservation penalties.
Applicable policies may vary by venue or event.
Users are responsible for reviewing reservation specific policies before confirmation.
11. Chargebacks and Payment Disputes
Users and businesses agree not to abuse chargeback systems.
Fraudulent or abusive chargebacks may result in:
- Account suspension
- Reservation restrictions
- Subscription cancellation
- Business restrictions
- Collection activity
- Legal action where appropriate
WKM may investigate disputed transactions.
12. Fraud Prevention
WKM and payment providers may review transactions for fraud, suspicious activity, chargeback abuse, unauthorized payments, reservation abuse, and marketplace manipulation.
Fraud reviews may result in delayed confirmations, payment holds, reservation cancellations, account restrictions, or additional verification requests.
13. Business Billing and Marketplace Fees
Businesses using WKM may be subject to subscription fees, marketplace fees, reservation fees, promotional fees, transaction fees, and event related fees.
Businesses are responsible for reviewing fee structures, maintaining accurate payment information, tax compliance, and connected account compliance.
WKM may modify pricing with notice.
14. Taxes
Users and businesses remain responsible for applicable sales taxes, hospitality taxes, event taxes, local taxes, business taxes, and reporting obligations.
WKM may collect taxes where legally required.
15. Failed Payments
If payments fail, WKM may retry charges, restrict premium access, pause reservations, suspend subscriptions, limit marketplace access, or remove promotional access.
Users and businesses remain responsible for outstanding balances.
16. Payout Timing and Delays
Businesses using payout services understand that payout timing may vary due to payment processor review, fraud checks, banking delays, chargeback investigations, compliance reviews, and technical issues.
WKM may delay payouts where reasonably necessary to prevent fraud, resolve disputes, protect users, and maintain marketplace integrity.
17. Marketplace and Reservation Disputes
Disputes involving reservations, venue experiences, event access, customer behavior, or hospitality operations may require coordination between users, businesses, payment processors, and event organizers.
WKM may assist in dispute communication but does not guarantee dispute outcomes.
18. AI, Promotions, and Dynamic Experiences
WKM may use algorithms or recommendation systems to personalize promotions, recommend premium features, suggest hospitality experiences, highlight venues or events, and personalize offers.
Recommendations and offers are informational and may vary between users.
19. No Financial Advice
WKM does not provide financial advice, investment advice, tax advice, business profitability guarantees, or revenue guarantees.
Businesses and users should consult their own advisors regarding financial matters.
20. Subscription Abuse and Marketplace Manipulation
Users and businesses may not abuse promotional systems, manipulate reservations, abuse refund systems, create fraudulent transactions, circumvent payment systems, or engage in marketplace manipulation.
WKM may suspend or terminate accounts for abuse.
21. Privacy and Financial Information
Payment information may be processed by third party payment providers.
WKM does not store full payment card details.
Users should review applicable third party payment processor policies.
22. Disclaimers
WKM provides payment related services on an "AS IS" and "AS AVAILABLE" basis.
WKM does not guarantee successful payments, reservation availability, venue outcomes, event attendance, subscription availability, revenue outcomes, or marketplace success.
23. Limitation of Liability
To the maximum extent permitted by law, WKM shall not be liable for payment processor failures, banking delays, reservation disputes, event disputes, lost profits, subscription interruptions, marketplace disputes, indirect damages, or consequential damages.
WKM's liability shall not exceed amounts paid to WKM during the prior 12 months.
24. Governing Law
This Payments Policy is governed by the laws of the State of Delaware.
Applicable state consumer protection laws may still apply.
25. Changes to This Policy
WKM may update this Payments Policy periodically.
Continued use of paid services constitutes acceptance of updated policies.
Contact Information
Why Knot Me Inc.