Delete Account
How to delete your Why Knot Me account and what happens to your data, including personalization and activity information.
How to delete your account
In the app (recommended):
Profile → Settings → Privacy → Account → Delete account
By email: Send a deletion request from your registered email to privacy@whyknot.me. You may also contact support@whyknot.me if you need help.
What deletion removes
When your account is deleted, we delete or anonymize data associated with your account, including:
- Profile information, photos, and videos
- Messages and match or Spark history, as applicable
- Saved places, collections, and preferences
- In-app activity and personalization data tied to your account
What may be retained
Some information may be kept where legally required or permitted, such as:
- Fraud prevention and safety records
- Financial, tax, or chargeback records
- Information needed to resolve disputes
- De-identified or aggregated data that no longer identifies you
Deleted content may persist temporarily in backups or logs before permanent removal.
Timing
We process verified deletion requests within approximately thirty (30) days. Backup systems may take additional time to fully clear.
Incognito browsing pauses personalization but does not delete past activity — account deletion does.
Your privacy rights
Depending on where you live, you may have rights to access, correct, or delete personal information. Contact privacy@whyknot.me. We aim to respond within timeframes required by applicable law.